We are committed to supplying original and beautifully designed clothing, crafted to our own unique designs, however if you find anything with your order isn't quite right, or if you are not entirely satisfied with your purchase, then don't worry we're here to help.   

•    You have 30 days from the date of purchase to return an unused item.
•    Just contact us by on (+44) 0333 050 4790 or by our contact us facility and let us know of any problem, and we will endeavor to resolve any issues as quickly as possible.
•    Please return all items unworn, clean and with the tags on. For hygiene reasons, used items cannot be returned unless faulty. 
•    Please note it is advised that you obtain ‘Proof of Postage’ from your local Post Office counter when you return your parcel to us.

We work hard to ensure that everything reaches you in the best possible condition, if you find your order is not as you would expect please contact us, and a member of the team will be able to assist you. In the case of faulty goods your statutory rights apply.

Please note our policies do not affect your statutory rights.

If you have any questions on how to return your item to us, contact us.

Return Address

Returns - Grenouille Clothing
C/O Safestore Bournemouth
Heatherbank Road